Welcome to BSM Natural — your haven for wellness, skincare, and self-care.
We’re committed to providing a serene, safe, and professional environment for every guest.
Please take a few moments to review our Spa Policies and Privacy Guidelines to help us ensure a pleasant experience for all.

1. Reservations & Appointments

• Appointments can be made online, by phone, or in person.
• To secure your booking, a deposit or full prepayment may be required for selected treatments and packages.
• Please arrive 10–15 minutes early to relax, complete any consultation forms, and prepare for your treatment.
• Walk-ins are welcome but subject to availability.

2. Cancellation & Tardiness Policy

• We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
• Appointments canceled with less than 24 hours’ notice may incur a cancellation fee or loss of deposit.
• Arriving more than 15 minutes late may shorten your session or result in rescheduling, depending on the therapist’s schedule.

3. General Service Tips

• Gratuities are not included in service prices but are greatly appreciated.
• The standard gratuity range is 10–20%, depending on your satisfaction.
• Tips can be left in cash or added to your final bill upon request.

4. Parking

• Complimentary or designated parking is available for clients at our office space.
• Please arrive early to allow time for parking before your scheduled service.

5. Cell Phones & Smart Devices

• To maintain a peaceful and relaxing environment, please silence your phones and smart devices before entering the spa area.
• Kindly refrain from taking calls or recording videos during your visit to ensure the comfort of all guests.

6. Your Health & Safety

• Your well-being is our top priority. Please inform us of any medical conditions, allergies, injuries, pregnancy, or recent surgeries before your treatment.
• Certain services may be adjusted or avoided based on your health status to ensure safety.
• All treatments are performed by licensed professionals following strict hygiene and sanitation protocols.

7. Age Requirement Policy

• Guests must be 18 years or older to receive most spa services.
• Guests aged 13–17 may enjoy select treatments with parental consent and supervision.
• For safety reasons, children under 13 are not permitted in treatment areas unless receiving a service.

8. Valuables

• Please leave jewelry and personal items at home or in your vehicle.
• BSM Natural is not responsible for lost, misplaced, or stolen items while on the premises.

9. Refund Policy

• All sales and services are final once rendered.
• Refunds are not offered for completed treatments or opened skincare products.
• If you are dissatisfied with a service, please notify us within 48 hours so we can make it right.
• Unused retail products in original condition may be exchanged within 7 days of purchase.

10. Rate Policy

• Service rates and promotions are subject to change without prior notice.
• Prices are displayed in Nigerian naira and include applicable taxes unless otherwise stated.
• Memberships, discounts, or promotions cannot be combined unless otherwise specified.

11. Vouchers & Gift Cards

• Gift vouchers and e-gift cards are available for purchase and make perfect gifts for any occasion.
• Vouchers are non-refundable and non-redeemable for cash.
• Lost or stolen vouchers cannot be replaced, so please treat them like cash.
• Please present your voucher at the time of your appointment.

12. Salon & Spa Conduct Policy

• We strive to create a peaceful, professional, and inclusive environment for all.
• Disrespectful, disruptive, or inappropriate behavior toward staff or guests will not be tolerated.
• BSM Natural reserves the right to refuse service to anyone whose conduct is deemed unsafe or inappropriate.

13. Privacy Policy

• We value your trust and respect your privacy.
• All personal and medical information you share is kept strictly confidential and used only for treatment and booking purposes.
• We will never share or sell your information to third parties without your explicit consent.
• Our website and online booking system use secure encryption to protect your personal data.
• You may opt out of marketing emails or SMS at any time.

14. Sanitation

• We adhere to strict hygiene and sanitation guidelines for all tools, linens, and surfaces.
• Hand sanitizers are provided throughout the spa.
• Guests feeling unwell or showing symptoms of illness are kindly asked to reschedule.

15. Loyalty & Membership Program

• Members enjoy exclusive discounts, priority booking, and seasonal offers.
• Terms of each membership are explained at the time of enrollment and may vary based on package type.

16. Disclaimer

• Results from treatments may vary based on individual skin type, body condition, and lifestyle.
• BSM Natural and its staff are not responsible for reactions caused by unshared medical conditions or non-compliance with aftercare instructions.

17. Contact Us

For questions about our policies, privacy, or bookings, please contact us:

📍 Address: 1 Omotayo Ojo Street, Allen, Ikeja, Lagos.

📞 Phone: 08034165292, 08086629780

📧 Email: info4beautyscapes@gmail.com